Help

If you have support questions after looking through this FAQ/Help page, please email Team Dawson, rather than posting a question or technical problem on one of our social media sites or in the private Facebook group, which are not monitored by Team Dawson for support issues.

Plus, the support team often needs to ask for personal information (like your email address) or other information in order to help identify your particular issue and resolve it. Your privacy is important to us.

We’ve offered answers to the most common questions below, and if you are not seeing your particular issue, please feel free to contact Team Dawson. Details on how to contact the support team are covered below.

Thank you.

How to Use This Learning Environment

Watch this quick 8 minute video overview on how to get around this learning environment.

What Can We Help You With

When you login for the first time, you’ll have immediate access to your materials. Look under “My Courses.”

The program unfolds on a module-by-module basis. You will get access to all your content as you proceed through the course. You are upgraded to the next Module once you’ve had a chance to work your way through the previous Module and pass the quiz at the end. This ensures that you master the skills in your current Module before moving on.

Also, remember that you must log out of the site and back in to view new content. You may also need to refresh your browser to see new content if your browser has a tendency to hang on to sessions in cache.

Instructions on how to refresh your browser can be found here: RefreshYourCache.com.

The programs are self paced and fits right into your existing schedule. Each week, and at your own pace, you learn the skills you’ll. We believe that a realistic program should work for you, rather than requiring you to wrap your life around it.

For example with the Genie in Your Genes program, we recommend that you watch about an hour of video and do an hour of reading each week. You’ll complete this program in 4-6 weeks. The Energy Psychology Certification books in Modules 2 and 3 each take about 12 hours to read, and the videos about 4 hours to watch. We recommend that you give yourself a month to complete each of those 2 modules, including the quiz at the end.

If you are completing the Energy Psychology Certification, you can take the live workshops required for Module 5 any time during the course of the coming year. We recommend you complete at least Modules 1 and 2 before the workshop. In your final couple of months, you’ll write up the case histories required for Module 6. Most participants complete the Energy Psychology Certification program within 12 to 18 months.

4 years.

You can request a new password from the login page, or email Team Dawson directly at support@energypsychologycertification.com.

To protect your privacy, no-one else has your password (even us), so you can also just click “Lost your password ” the login window on the home page, or through the link above, and the automated system will email you a new password.

If you have more than one email address, your new password will go to the address you used when registering for this site, so make sure you check that particular email account, and not other email accounts you might have.

.

You will find instructions in the Quick Start Guide for Energy Psychology Certification course about accessing the Private Facebook Group.

Emails to you may have ended up in your spam folder, a promotions folder or if you are using Gmail, one of the secondary folders, which could be hidden from view. Also, if you are using a 3rd party application to view your emails on your device, emails marked spam may not be coming through. Check your 3rd party application FAQ page for a resolution.

Make sure you add these two addresses to your email contacts so that your email provider knows we aren’t spam:

Newsletter@EFTUniverse.com and Newsletter@EnergyPsychologyCertification.com

However the above email addresses ARE NOT contact emails, so don’t send email to Team Dawson or Dawson at the above email addresses, because your email will not be seen.

Team Dawson Support Contact Email is: support@energypsychologycertification.com.

DO NOT UNSUBSCRIBE from Dawson or course emails or you will impact your ability to receive course information. If you have a problem with the emails you are receiving or need to change your email address, please contact support@energypsychologycertification.com for help with this.

Problems with watching a video or listening to an audio presentation is often the result of 1 of 5 scenarios:

1. An out-of-date browser.

You can update your browser by visiting one of these websites:

Firefox – Mozilla.org/EN-US/Firefox/New
Internet Explorer – Windows.Microsoft.com/EN-US/Internet-Explorer/Downloads/IE-9/Worldwide-Languages
Safari – Apple.com/Safari/Download
Chrome – Google.com/Chrome

2. A slow Internet connection.

If this is the case, try pressing play and then letting the video load on your computer. You’ll see a progress bar at the bottom of the screen that will change color as the video loads. After it’s fully loaded, it should play. The same goes for audio, click on play and let it sit for a bit before assuming it won’t play.

3. An incompatible mobile device or incompatible mobile browser app.

If this is the case, please use this site on a laptop or desktop computer with a major browser. (The site supports all major browsers).

4. Ad Blocking software has been enabled that is blocking the video from playing.

Either turn off ad-blocking software or “white list” EnergyPsychologyCertification.com and Vimeo.com in your approved server list. Be sure that private browsing or incognito mode is also turned off.

A good test to perform when you are having audio or video issues before you contact support is to hop on over to YouTube and see if any of the videos featured there are working for you.

No. You cannot download the videos. They remain a part of the online course. However, if you save the video page as a favorite or a bookmark so you can get back to that page quickly by simply logging to play that video again.

You download an audio presentation by right clicking on the audio player and choosing “download” to download the audio file to your computer. Pay attention to where your computer is saving the file so you and find it later.

For PDF, choose the download icon in the upper right or right click anywhere on the pdf to download it to your computer.

To find recent download on your device, a lot depends on how you downloaded it. Typically, look in your computer’s default “Downloads” or “My Documents” folder. You can also search the term “Energy” in the search function on your computer. But it s also possible that your download went into the same folder as the last download you performed on the same device.

You can fill out our secure Update Credit Card form to update any of your credit card details in our system.

Energy Psychology Certification

We stand behind the Energy Psychology Certification course with a unique “double your money back” guarantee and refund policy. If, within 1 year after completing the program and implementing the marketing plan in Module 7, you have not made back the money you invested, we will refund double the money you paid for the course.

To claim a refund after completing the program and implementing the marketing plan for one year, send Team Dawson the marketing materials you prepared for Module 7 to support@energypsychologycertification.com. We will not consider refund requests until you submit your marketing plan that you have utilized for the entire year after graduating from the program.

Please refer to the full refund policy for any further details.

The EFT Course for Nutritionists and Coaching Psychology

We stand behind the The EFT Course for Nutritionists and Coaching Psychology courses with a unique “double your money back” guarantee and refund policy when you invest in the courses and complete all the modules and quizzes. If within the next six (6) months you not absolutely blown away with you clients’ transformations, you can contact customer support at support@energypsychologycertification.com for a refund that will be twice the amount you invested.

We will not consider refund requests until you have utilized the course for 6 months after graduating from the program.

Please refer to the full refund policy for any further details

5 Step Abundant Attraction Client System For Energy Practitioners

We stand behind this course with a unique “double your money back” guarantee and refund policy. If, within one year of completing the program and implementing the 5 step marketing plan, you have not made back the money you invested, we will refund double the money you paid for it.

We will not consider refund requests until you submit your marketing plan that you have utilized for the entire year after completing and graduating from the program.

Please refer to the full refund policy for any further details

Other courses not listed above

You can receive a full refund within 14 days of your purchase of the course.

Simply email support@energypsychologycertification.com with the phrase “Refund Course {enter your course name}” in the subject line. We will process your refund request in the order received.

Your return will be processed within 72 hours of your email to support@energypsychologycertification.com, as long as it is within the 14 day refund window.

Keep in mind that refunds can take up to 14 business days before appearing on your credit card statement, depending on the issuing bank and/or billing cycle.

Meet Team Dawson!

We have a small, yet dedicated team committed to supporting your certification and course participation. We believe passionately in this online certification course, and its ability to help you and others.

Above, Team Dawson has assembled a list of the frequently asked questions we receive. Please check the FAQs for answers before emailing Team Dawson Support at Support@EnergyPsychologyCertification.com.

Email inquiries to Team Dawson for support at support@EnergyPsychologyCertification.com create an open support ticket in a resolution database where the entire team reviews them to answer. Your email message will be assigned a ticket number which will be emailed back to you. Replying to that email updates your support ticket. Note that the support tickets are answered in the order they are received. While every effort is made to answer your support ticket immediately, please allow 24-48 hours for a personal response.

IMPORTANT! The fastest Way to Get Help From Team Dawson is to Provide A DETAILED Explanation of Your Issue, Along With:

Your full-name.

The email address you used to register for the course (some people often forget what email they used when purchasing the course and registering on this site.)

The device you are using (Windows 7 laptop, Windows 2000 desktop, iPad, iPhone, Kindle, etc).

The browser you are using (Chrome, Silk, Internet Explorer 7, Safari, etc).

The exact error message (if you are getting one) with a description of the problem you are having. Screenshots are great if you can grab them. They really help us to see what you are experiencing.

When you email Team Dawson support, please understand that behind the scenes is a brick and mortar business with regular working hours. Emails received over the weekend and national holidays will be processed the following business work day. Please allow 24-48 hours for a response. If your issue is complex, sometimes emails have to be researched and escalated to higher level tech team member before a response is given.

All our best,
Team Dawson (Your Energy Psychology Training Support Team)